The driving record for customer service AI.
You paid for 500 resolved conversations. How many left your customers satisfied?
Unsure? UnSure independently evaluates the AI agents you pay for, so you can judge their performance and negotiate with providers. We look beyond lab benchmarks to see how your agent handles your customers, under just your rules.
How it works
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Connect your support data
We review real customer conversations through your existing support logs.
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Build a track record
See what your agent handled well, where it fell short, and when a person should have stepped in. As you adjust your setup, see whether those failures go down.
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Put the evidence to work
Improve oversight, challenge vendor claims, and inform insurance discussions. You choose whether to share your record with an insurer.
For companies
Independent proof of how the AI agent performs, for your leadership, your board, and your insurer.
For insurers
See how a deployment performs before you cover it, beyond what the questionnaire says.